Best Practise for claim of Car insurance

In an accident, here are the 4 simple steps you can follow:

  1. Get Information
  • Exchange particulars of involved parties including Name, NRIC/FIN number, Phone number, Address & Insurance Company
  • Take note of the vehicle numbers
  • Take digital photographs of all involved 3rd party vehicles & the accident scene
  1. Call Our Hotline
  • Call our 24 hour hotline for a tow truck or for further advice on the accident
  • Hotline AXA : 1800-880 4741 Hotline Chartisinsurance: 63386200/64193000
  1. Report & Deliver Vehicle – Report and bring your accident vehicle (whether damaged or not) to one of our approved authorised workshops/reporting centres within 24 hours or by the next working day
  2. Lodge Police Report – Lodge a police report for the following motor accident cases • Injury • Non-injury involving a govt vehicle/damage to govt property • Non-injury involving a foreign vehicle • Non-injury involving a pedestrian or cyclist • Any accident outside of Singapore

Please Note:

You need to take your vehicle to the selected workshop within 24 hours or by the next working day to complete the e-filing of your claims report as per GIA (General Insurance Association) regulation.